Utility Billing FAQ
Starting or stopping service
Purchasing or selling a home
If you are buying or selling a home, you will need to contact us to provide us with seller’s name, property address, forwarding address, closing date, and buyer’s name. The owner is responsible for water and sewer charges. If you purchase a property and the final bill is not paid at closing, it becomes the new owner's responsibility to pay the outstanding charge. Check with your escrow company to make sure they are paying the closing bill.
The property owner receives the bill for rental property accounts. We will send a courtesy copy to the tenant upon request.
Extended vacation or vacancy
If you will be gone for an extended period of time, you may want to consider requesting a temporary stop service. There is a fee for turning off the service and for turning it back on. If you would like to temporarily stop service, contact us at 425-806-6881 or email@example.com.
Water leaks and bill adjustments for leaks
As the homeowner, you are responsible for locating and repairing a water leak. If you have a leak repaired, it is important to complete a Leak Adjustment Request Form.
Receiving a bill from King County
This charge applies to all properties within the King County service area connected to sewer on or after February 1, 1990. It pays for building sewage treatment capacity to serve new connections to the regional sewer system. If you have any questions about this capacity charge, please call King County at 206-296-1450 or visit the King County website.