Outcomes & Activities

2023-2024 Outcomes and Activities 

Maintain, secure and support a balanced and innovative City’s technology portfolio.

  • Diversify the City’s technology portfolio with ongoing planning and established procedures for balancing cloud vs on-premise technology.
  • Build a more cybersecurity aware and technically savvy workforce through training and outreach.
  • Perform ongoing reevaluation of emerging technologies for opportunities to create efficiencies and improve service.
  • Maintain efforts to provide technologies that reduce risk and help city departments meet legal and regulatory requirements.
  • Continue to ensure fully functional, modern, sustainable services.

Connect residents and businesses with the City through technology services.

  • Support transparency in government through ongoing efforts to introduce new (and improve existing) online public services.
  • Improve direct community engagement leveraging City website and Communications Team.

Work in partnership with City departments to plan and prioritize technology investments that are aligned with Council priorities.

  • Leverage a formal technology governance model for ongoing review and collaborative technology decision making.
  • Foster citywide engagement in technology decision-making through regular strategic user groups for enterprise services and applications.

Provide leadership in technology investments and management to ensure fiscally responsible and equitable technology investments.

  • Foster equity in technology through development of a departmental Diversity, Equity and Inclusion (DEI) policy that ensures DEI and accessibility are considered in technology investments, project management, processes, and outreach.
  • Complete a Technology Strategic Plan, Technology Workplan and IT Workload Analysis to use as a roadmap in future technology planning.
  • Provide project management and technology support for each department’s technology-related initiatives.
  • Modernize project processes and communication by leveraging technology project management software, tiered project levels, and improved project reporting.