“I may not be what most people think about when they hear ‘public safety’, but the work I do on public safety technology helps Bothell firefighters and police officers do their jobs and keep our community safe,” says Angela Santo, the new Public Safety Application Analyst hired with funds from a voter-approved levy. “The tech component of my work is exciting, but the most important part is that it ties into something meaningful – public service.”
Santo comes to the City of Bothell Information Services department after many years in tech operations in the private sector and at the Cities of Issaquah and Kirkland. “People would be surprised to know that technology is deeply integrated into public safety services, and that public safety’s dependency on technology is only growing,” reflects Santo, “Part of my role is to make sure we have the infrastructure to support new applications so Bothell does not get left behind.”
One example of this is the expansion of the complex mobile technologies that Bothell’s public safety staff rely on. “I feel honored to provide technology support to those staff for whom accurate, ‘in the field’ information is absolutely crucial,” says Santo.
For example, when residents call 9-1-1, dispatch center personnel inputs the information into an application which syncs with the laptops in public safety vehicles. This application also supports a mutual exchange of information with other jurisdictions. “Having this data available at their fingertips allows firefighters and police officers to arrive at a scene prepared to do their jobs more safely and efficiently,” explains Santo.
We’re thrilled to have you at the City of Bothell, Angela Santo! Thank you, voters!