911 Dispatch

When should I call 911?

  • When you have a Police, Fire or Medical emergency.
  • There is a situation that could, or does, pose a danger to life, property or both.
  • There is a suspicious activity that appears to involve criminal intent. 
  • Any situation that requires immediate dispatch of police, fire or medical responders.
  • To report a serious crime, such as robbery, domestic violence or sexual assault.
  • Let dispatchers know if you need language interpreter services
  • Dispatchers are also ready to help callers who are deaf or hearing impaired.

 Remain calm and patient while the 9-1-1 call taker asks you questions. 9-1-1 call takers are trained to ask specific questions that quickly determine what is wrong, and what type of assistance to send.


When should I call the non-emergency number?

The Bothell Police non-emergency number is (425) 486-1254.  Calls to this number are answered 24/7.

  • You want to report a nuisance, such as a noise or parking complaint.
  • To report a non-emergency crime - one that did not just occur, and the suspects are not in the immediate area.
  • To report or ask about something that is suspicious, but you’re unsure whether it is criminal activity. 

 The call taker will determine how best to handle your call.   You may also be asked to file a Non-Emergency Police Report Online.

Other Numbers to Call

For Power Outages: 

  • Puget Sound Energy:  888-225-5773 or PSE Online
  • Snohomish Public Utility District:  425-783-1001  or SnoPUD Online

Social Services:   2-1-1 is available in Washington State to help with health and human service needs

Traffic information: 5-1-1 is the number for traffic information in Washington State.

What Happens During Emergency Calls?

When you call 911 with an emergency,  many things are happening "behind-the scenes" to help you.

While one 911 dispatcher is speaking with you, another is alerting area first responders or connecting with any additional help or resources that may be needed. 

Sophisticated technology is also being used to provide first responders with the best possible location information.

First responders are dispatched as soon as possible.  They're already on their way, even if a 911 dispatcher continues to ask you for additional information. 

When you call Bothell Police 911 you may only speak with one dispatcher, but the entire team is answering your call.