Information Technology

Moving Bothell forward by providing sound and innovative technologies through fiscally responsible planning, collaboration and excellent customer service.

Information Technology, GIS and Human Resources are divisions of the Employee and Technology Services Department (ETS)

Visit The Information Technology Blog 

About Information Technology

Information Services supports the technologies and enterprise business applications that are foundational to serving the residents and businesses of this dynamic community. We work collaboratively with all City departments on technology projects that support Council priorities and continuously improve service to the community.

It is a key goal of Information Technology to find innovative technologies that create efficiencies, reduce risk, and support fiscal responsibility. Implementing enterprise solutions that can be used by multiple departments and providing effective technology for an increasingly mobile workforce are just some of the ways that Information Technology is driving efficiency through innovation. We seek to leverage robust infrastructure design, sound policies, fluid disaster planning, and active cybersecurity program to help ensure all departments have the technology tools required to serve the public and that data is appropriately secured.

IT Division Teams

• Application Services Team. Supervisor, Jamie Bradshaw. Focusing on enterprise applications, servers, logical infrastructure, virtual infrastructure, disaster planning, websites and public safety.
• Operations Team. Supervisor, Walt Whitman. Focusing on frontline helpdesk support, telephony, mobile devices, printing, PCs and network infrastructure.

Strategic Objectives

• Maintain, secure and support a balanced and innovative City technology portfolio.
• Connect residents and businesses with the City through technology services.
• Collaborate with City departments to plan and prioritize innovative technology investments that are aligned with Council priorities.
• Provide leadership in technology investment and management to ensure fiscally responsible and equitable technology investments.

Community Engagement through Technology

Information Technology1 is focused on implementation services that connect businesses and residents with city government through technologies like data driven applications, document libraries, records request, online bill pay, government transparency tools, online applications, and more.

Some services include: