City Services

Water/Sewer Service

The Water Section is responsible for operation and maintenance of more than 71 miles of water mains, four reservoirs, four pumping stations, and bi-monthly reading of over 3,900 meters.

The Sewer Section is responsible for operation and maintenance of 58 miles of gravity main, five lift stations, and over 2,500 lineal feet of force main. Operational duties include maintaining lift stations, cleaning gravity mains, implementing the City's FOG (Fats Oil Grease) programs, responding to system emergencies, and customer issues.

FAQs

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Am I a City of Bothell Sewer customer?

The City's Sewer Division primarily serves the King County portion of Bothell.  Here are two quick ways to find out who your sewer service provider is:

 

1) Click on this map, locate your property, and use the legend to determine your service provider.

 

2) Visit NWmaps.net.  Type in your address, hit Search, then scroll to the bottom of the screen and click on Districts.  You'll see your sewer service provider listed in the bottom left corner of the box.

Am I a City of Bothell Water customer?

The City's Water Division primarily serves the King County portion of Bothell.  Here are two quick ways to find out who your water service provider is:

 

1) Click on this map, locate your property, and use the legend to determine your service provider.

 

2) Visit NWmaps.net.  Type in your address, hit Search, then scroll to the bottom of the screen and click on Districts.  You'll see your water service provider listed in the bottom right corner of the box.

Do I have outstanding Utility charges?

To obtain outstanding utility charges for a specific address, fax your request to Finance/Utility Billing at 425.486.1992.

Do I have Tap & Connection charges?

To find out if Tap & Connection charges exist for a parcel, fax your request to Public Works at 425.486.2489.

 

To obtain outstanding utility charges for a specific address, fax your request to Finance at 425.486.1992.

Do I need to call before I dig?

Yes.

 

Calling 811, two business days before you begin digging, will alert utilities to come out and mark their buried lines from the street to your house at no cost to you.

 

Be aware that many buried utility lines under your property belong to you. Locating buried utility lines that you own must be performed by a private company.

 

Puget Sound Energy Customers: Call 811


Snohomish County PUD Customers: Call 1.800.424.5555


Learn more about Washington's CALL BEFORE YOU DIG law at http://www.washington811.com.

How do I turn my water off?
Most homes have a shut off valve located at the point where the service line enters the house.
How often is my meter read?

The City reads meters every other month. Readings typically take place in February, April, June, August, October and December.

If you would like your meter re-read, please contact the Finance Department at 425.486.6250.

What do I do about water leaks?

Water leaks can be reported to 425.488.0118 during business hours or call 911 after hours.

The homeowner is responsible for all repairs beyond the water meter; this includes the service line to the home.

What is a backflow assembly?

Backflow assemblies are devices that protect the public water system from private plumbing systems.

They must be tested upon their initial installation, annually, and when relocated or repaired.

What is the FOG (Fats, Oils, and Grease) program?

These are substances that when poured down your drain or into your garbage disposal, cause a build-up inside the pipes. This build-up over time will constrict the flow of water and eventually cause an expensive sewer backup into your home.

To prevent a sewer backup, pour cooled oils and grease into a covered disposable container and throw it away in the garbage, then compost all of your food scraps.

Learn more about the City's FOG program.

 

Where can I find utility billing information?

Visit the Utility Billing page.

Where can I learn more about water conservation?

We have a page full of useful tips, and links to many water conservation resources right here.

Where does my water come from?

The City of Bothell  purchases 100% of finished water from Seattle Public Utilities (SPU) and manages it by the scheduling of pump cycles, maintaining reservoir levels and water main flushing. SPU provides all existing treatment including disinfection, fluoride addition and corrosion control.