City launches Customer Service Initiative
Customers shouldn’t have to understand City business or how the City is organized to receive service. The City of Bothell’s new Customer Service Center initiative aims is to create a "one stop" customer service desk on the first floor of City Hall, where citizens can get a wide variety of services and information.
Dean Perez, Human Resources Director, and Jennifer Haynes Suckut, Interim Customer Service Manager, will lead Bothell’s customer service initiative. It will take some time before you see changes, as there is a lot of “behind the scenes work” to be done both to the physical layout of the service desk and training. Thanks for your patience as we work to serve you better!