FAQs • Bothell WA • CivicEngage

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Water Service

1. How do I connect new water service to my property?: Contact Permit Services for assistance.

2. What do I do if my water looks discolored or tastes funny?: Call Maintenance & Operations at 425-488-0118, between 7 am and 3:30 pm Monday thru Friday, or call 911 after hours.

3. What do I do about water leaks?: Call Maintenance & Operations at 425-488-0118, between 7 am and 3:30 pm Monday thru Friday, or call 911 after hours.
Homeowners are responsible for all repairs beyond the water meter, including the service line to the home.

Yes. It's the law. Calling 811 two business days before you begin digging alerts utilities to come out and mark their buried lines from the street to your house at no cost to you.

Be aware that many buried utility lines under your property belong to you. Locating buried utility lines that you own must be performed by a private company.

Puget Sound Energy Customers: Call 811
Snohomish County PUD Customers: Call 800-424-5555

Learn more about Washington's

Call Before You Dig law.

5. How do I turn my water off?: Most homes have a shut-off valve located at the point where the service line enters the house.

6. Where does my water come from?: Bothell purchases 100% of its finished water from Seattle Public Utilities (SPU) and manages it by scheduling pump cycles, maintaining reservoir levels, and flushing water mains. SPU provides all existing treatment including disinfection, fluoride addition and corrosion control. Learn more about SPU's water.

7. What is a backflow assembly?: Backflow assemblies are devices that protect the public water system from private plumbing systems.
They must be tested upon their initial installation, annually, and when relocated or repaired. Here's a list of certified backflow testers.

8. Am I a City of Bothell water customer?: You can find out by locating your address on Bothell's water districts map.

9. Where can I find utility billing information?: Visit the
Utility Billing page.

10. Do I have outstanding utility charges?: Find out by faxing your request to Utility Billing at 425-806-6128 or by calling them at 425-806-6881. Visit the
Utility Billing page.

11. How often is my meter read?: The City reads meters every other month. This typically happens in February, April, June, August, October, and December.
If you would like your meter re-read, please call Utility Billing at 425-608-6881.