Show All Answers

1. How do I start or stop service?

Purchasing or selling a home   

If you are buying or selling a home, you will need to contact us to provide us with the seller’s name, property address, forwarding address, closing date, and buyer’s name. The owner is responsible for water and sewer charges. If you purchase a property and the final bill is not paid at closing, it becomes the new owner's responsibility to pay the outstanding charge. Check with your escrow company to make sure they are paying the closing bill.

Rental properties  
The property owner receives the bill for rental property accounts.  Please contact us if you would like to set up a property management company or third party payer.

Extended vacation or vacancy  

If you will be gone for an extended period of time, you may want to consider requesting a temporary stop service. There is a fee for turning off the service and for turning it back on. If you would like to temporarily stop service, contact us at 425-806-6881.

2. What does Owner Only Accounts mean?

Residential rental property accounts will be billed to the property owner only.

3. What type of payment options are available?

Online Payments
Click here to pay online.

Check payments

Mail your check to:

City of Bothell
 Attn: Utility Billing
 18415 - 101st Ave. NE
 Bothell, WA  98011
 
Make the check payable to City of Bothell.

Include your Account-CustomerID number on the memo line.

In-person payments

All city buildings are closed to the general public in response to COVID-19. We are not accepting in-person payments at this time.

After-hours drop box payments

Drop off your payment in City Hall’s dropbox on the north side of the building located at the corner of 101st Ave NE and NE 185th St.

Phone payments 

425-806-6881

For credit or debit card payment during regular business hours.

Bank bill-payer payments

We also accept payments from your bank’s bill-payer service. 

Please remember to include you Customer-Account ID Information when making your payment. 

Address bill-payer payments to the Utility Billing mailing address:

18415 - 101st Ave. NE
 Bothell, WA  98011 

Depending on your bill-payer service, it may take up to seven days for the City to receive your payment. We post the payment upon receipt.

4. How do I create an Online Self-Service Account?

1. Browse to bothellwa.gov/utilitybilling and click the “Pay Now” button
2. Click Online Services on the left-hand side
3. Click Register
4. Complete the Self-Registration form and click Save
5. For additional assistance, watch the step-by-step YouTube video here.

You now have a Citizen Self-Service account. Next, we will link it to your Utility Billing account(s).

5. How do I link my Utility Billing account to your Online Self-Service Account?

1. Click your User in the top-right of the screen and select My Account
2. Click link to account under the Linked Accounts heading
3. Enter your Account and Customer ID numbers and click Submit
   1. Account = Five digits, and begins with a “1”
   2. Customer ID = Seven digits, and begins with a “5” 
   3. (These numbers are available in the Utility Bill header and remit portions of your Bill.)
4. If you are a multiple-property owner, repeat these instructions to link additional accounts

For additional assistance, watch the YouTube video here.

Now that your Utility Billing account is linked, you are ready to pay your bill online.

6. How do I pay my bill and/or enroll in auto-pay online?

1. Click here to visit the online bill payment site.
2. Click Online Services on the left-hand side
3. Expand the Utility Billing Account by clicking the “+” button
4. Click Manage Bills
5. Click Add to Cart (If you would like to add multiple bills to your cart, repeat the above three steps)
6. At the top of the screen, click My Cart and then choose Checkout
7. Select your preferred payment method
8. If you would like to enroll in automated recurring payments (auto-pay), click enroll*
9. Click Continue
10. If you would like to overpay or make a partial payment, enter a new Payment Amount
11. Click Continue
12. Enter the Billing and Payment Information on file with the credit card company and click Make Payment

* Please note:  You must make a one-time manual payment after enrolling in auto-pay so the system can capture your credit/debit card information to retain for future payments.

For additional assistance, watch the YouTube video here.

7. How do I sign up for e-delivery of my bill?

1. Click Citizen Self Service on the left-hand side
2. Expand the Utility Billing Account by clicking the “+” button
3. Click the Account number
4. Click Bill Delivery Preferences at the top of the screen
5. Select your preference, enter your email address, and click Update

8. How do I change my billing address?

1. Click Citizen Self Service on the left-hand side.
2. Expand the Utility Billing Account by clicking the “+” button
3. Click the Account number
4. Click Request Change of Address at the top of the screen
5. Enter your change of address in ALL CAPITAL LETTERS and click Submit

Note: An email address is required to submit a change of address online

9. How do I view my prior consumption (water used)?

1. Click Citizen Self Service on the left-hand side
2. Expand the Utility Billing Account by clicking the “+” button
3. Click the Account number
4. You are brought to the Account Summary page
5. Scroll down to the Services heading and select View Consumption on the right-hand side

10. How do I view my past bills?

1. Click Citizen Self Service on the left-hand side.
2. Expand the Utility Billing Account by clicking the “+” button
3. Click Manage Bills
4. At the Outstanding Bills heading, click Show Past Bills on the right-hand side
5. On any bill, click Bill Details on the right-hand side
6. Click View bill image in the upper-right to view a copy of the billing statement

11. How do I reset my password?

1. Click Forgot your password? under the Password field
2. Enter your User Name and click Retrieve hint
3. An email will arrive from admin@cityofbothell.onmicrosoft.com containing the password hint that was set when creating your account
4. If you need to reset your password, click the link included in the email to generate a new password
5. Your new temporary password will arrive in another email from the same email address

12. How do I notify you about an extended vacation or vacancy?

If you will be gone for an extended period of time, you may want to consider requesting a temporary stop service. There is a fee for turning off the service and for turning it back on. If you would like to temporarily stop service, email Utility Billing or call 425-806-6881.

13. What do I do about water leaks or requesting credits to my bill for charges from water leaks?

As the homeowner, you are responsible for locating and repairing a water leak. If you have a leak repaired, it is important to complete a Leak Adjustment Request Form.

14. Who can pay a City of Bothell Water & Sewer bill?

Anyone may pay any City of Bothell Water & Sewer bill.

15. Why do I receive a bill from King County?

This charge applies to all properties within the King County service area connected to sewer on or after February 1, 1990. It pays for building sewage treatment capacity to serve new connections to the regional sewer system. If you have any questions, please read more about the sewer capacity charge or call King County at 206-296-1450.