Show All Answers

1. How do I create a Citizen Self-Service (CSS) Account?

1. Browse to bothellwa.gov/utilitybilling and click the “Pay Now” button
2. Click Citizen Self Service on the left-hand side
3. Click Register
4. Complete the Self-Registration form and click Save

You now have a Citizen Self-Service account. Next, we will link it to your Utility Billing account(s).

2. How do I link my Utility Billing account to your Citizen Self-Service (CSS) Account?

1. Click your User in the top-right of the screen and select My Account
2. Click link to account under the Linked Accounts heading
3. Enter your Account and Customer ID numbers and click Submit
   1. Account = Five digits, and begins with a “1”
   2. Customer ID = Seven digits, and begins with a “5” 
   3. (These numbers are available in the Utility Bill header and remit portions of your Bill.)
4. If you are a multiple-property owner, repeat these instructions to link additional accounts

Now that your Utility Billing account is linked, you are ready to pay your bill online.

3. How do I pay my bill online?

1. Click Citizen Self Service on the left-hand side
2. Expand the Utility Billing Account by clicking the “+” button
3. Click Manage Bills
4. Click Add to Cart (If you would like to add multiple bills to your cart, repeat the above three steps)
5. At the top of the screen, click My Cart and then choose Checkout
6. Select your preferred payment method
7. If you would like to enroll in automated recurring payments, click enroll
8. Click Continue
9. If you would like to overpay or make a partial payment, enter a new Payment Amount
10. Click Continue
11. Enter the Billing and Payment Information on file with the credit card company and click Make Payment

4. How do I sign up for e-delivery of my bill?

1. Click Citizen Self Service on the left-hand side
2. Expand the Utility Billing Account by clicking the “+” button
3. Click the Account number
4. Click Bill Delivery Preferences at the top of the screen
5. Select your preference, enter your email address, and click Update

5. How do I change my billing address?

1. Click Citizen Self Service on the left-hand side.
2. Expand the Utility Billing Account by clicking the “+” button
3. Click the Account number
4. Click Request Change of Address at the top of the screen
5. Enter your change of address in ALL CAPITAL LETTERS and click Submit

Note: An email address is required to submit a change of address online

6. How do I view my prior consumption (water used)?

1. Click Citizen Self Service on the left-hand side
2. Expand the Utility Billing Account by clicking the “+” button
3. Click the Account number
4. You are brought to the Account Summary page
5. Scroll down to the Services heading and select View Consumption on the right-hand side

7. How do I view my past bills?

1. Click Citizen Self Service on the left-hand side.
2. Expand the Utility Billing Account by clicking the “+” button
3. Click Manage Bills
4. At the Outstanding Bills heading, click Show Past Bills on the right-hand side
5. On any bill, click Bill Details on the right-hand side
6. Click View bill image in the upper-right to view a copy of the billing statement

8. How do I reset my password?

1. Click Forgot your password? under the Password field
2. Enter your User Name and click Retrieve hint
3. An email will arrive from admin@cityofbothell.onmicrosoft.com containing the password hint that was set when creating your account
4. If you need to reset your password, click the link included in the email to generate a new password
5. Your new temporary password will arrive in another email from the same email address

9. Why is the blue mailer important?

The blue mailer will contain a new Account-CustomerID number. The outside of the mailer will say, "Sensitive information inside" and "Your action is required."

Once you receive the blue mailer, you must follow the instructions included for all payment methods for City Water & Sewer bills. Customers who use automated banking and those who pay by mail will need to take action to ensure the City receives their payments by updating banking information to include the new Account-CustomerID number as well as our new payment address.

10. How do I notify you about an extended vacation or vacancy?

If you will be gone for an extended period of time, you may want to consider requesting a temporary stop service. There is a fee for turning off the service and for turning it back on. If you would like to temporarily stop service, email Utility Billing or call 425-806-6881.

11. What do I do about water leaks or requesting credits to my bill for charges from water leaks?

As the homeowner, you are responsible for locating and repairing a water leak. If you have a leak repaired, it is important to complete a Leak Adjustment Request Form.

12. Who pays the City of Bothell Water & Sewer bill?

Anyone may pay any City of Bothell Water & Sewer bill.

13. Why do I receive a bill from King County?

This charge applies to all properties within the King County service area connected to sewer on or after February 1, 1990. It pays for building sewage treatment capacity to serve new connections to the regional sewer system. If you have any questions about this capacity charge, please call King County at 206-296-1450 or visit the King County website.